Privacy Policy
Maxibet respects your privacy and is committed to protecting your personal data in accordance with the Kenya Data Protection Act, 2019.
1. Data We Collect
We collect and process the following information when you use our platform:
- Identity Data: Name, National ID/Passport number, date of birth.
- Contact Data: Mobile phone number, email address.
- Financial Data: M-Pesa transaction records, deposit and withdrawal history.
- Technical Data: IP address, browser type, device identifiers, and login data.
2. How We Use Your Data
Your data is used strictly for the following purposes:
- To create and manage your Maxibet account.
- To process M-Pesa deposits and withdrawals securely.
- To comply with regulatory requirements set by the Betting Control and Licensing Board (BCLB) and the Financial Reporting Centre (FRC).
- To prevent fraud, money laundering, and underage gambling.
- To communicate with you regarding your account, bonuses, and promotional offers (with your consent).
3. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with:
- Payment Providers: Safaricom (M-Pesa) for the execution of transactions.
- Regulators and Law Enforcement: The BCLB, KRA, or law enforcement agencies when required by Kenyan law.
- Service Providers: IT and cloud hosting providers who operate under strict confidentiality agreements.
4. Data Security
We implement robust technical and organizational measures to secure your data against unauthorized access, loss, or alteration. All financial transactions are encrypted.
5. Your Rights
Under the Kenya Data Protection Act, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to our legal obligation to retain financial and betting records for a minimum of 5 years).
- Withdraw consent for marketing communications at any time.
6. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer at privacy@maxibet.co.ke.
